Assessor Resource
SIRXCCS203
Promote loyalty programs
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to frontline service staff and supervisors. It requires the team member to promote loyalty programs to customers and to offer loyalty rewards to specific customers according to workplace procedures.
This unit describes the performance outcomes, skills and knowledge required to promote loyalty programs to customers. It covers the development of relationships with customers to identify regular and new repeat customers, and customers eligible for specific loyalty programs.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)